Welcome to AI + Customer Engagement: The New Era, a conference dedicated to exploring the transformative power of artificial intelligence in shaping customer interactions. Hosted by the Lilly Leadership Institute in partnership with Miami University’s FOCUS theme, this event brings together business leaders, industry experts, faculty, and students to discuss the evolving role of AI in customer engagement. From predictive analytics to hyper-personalization, attendees will gain insights into how AI is redefining the customer experience. Through keynote talks, expert discussions, and student showcases, this conference serves as a hub for innovation, networking, and forward-thinking dialogue in the AI-driven business landscape.
The Lilly Leadership Institute is a transformative three-year program designed to cultivate exceptional leaders from among Miami University's computing, engineering, and other tech related majors. Through a blend of mentorship from industry professionals and hands-on project experiences, participants develop the essential skills and mindsets to excel as leaders in their chosen fields. The program fosters strategic thinking, collaborative partnerships, effective communication, and the ability to devise innovative solutions to society's most pressing challenges. Cohort 12 of the Lilly Leadership Institute has been focusing on how Artificial Intelligence can be better used to improve the customer experience.
The Student Showcases will take place following the main conference, offering a perfect opportunity for attendees to unwind and network while exploring the innovative projects developed by Cohort 12 students. Set alongside a delightful spread of hors d'oeuvres, this interactive session will allow guests to engage directly with the students, learn about their AI-driven solutions to enhance customer experiences, and celebrate their achievements in a relaxed and inspiring atmosphere. This unique combination of creativity and collaboration will provide a strong conclusion to a day of learning and leadership.